Quality Manager with German language
#BEMAGENTA
Location: Košice, Slovakia
Company: Deutsche Telekom Group
General description
Governance of the Quality management within the unit or company. Proposes, designs and implements changes in Quality management system according to valid standards and in order to increase the efficiency of the service activity. Provides consultancy in assigned process and quality topics. Prepares and controls optimization measures relevant for quality improvement. Ensures that quality performance is at desired level. Designs concepts and implements quality standards. Designs reports related to quality management. Prepares and controls optimization measures quality. Coordinates the establishment and maintenance of the quality management within the team. Implements concepts and quality standards. Produces internal and external reports related to quality management. Supports the preparation and control of optimization measures relating to processes, reporting and quality.
Accountabilities
- Leading in Quality Management System (e.g. Audit Management, Process Management, License Management, Security Management, Document Management etc.) to standardize Quality Management System
- Challenge the quality of production process to ensure Zero Outage targets
- Manage teleconferences/meetings with all required participants to coordinate actions to be taken
- Manage continual service improvement to increase customer satisfaction
- Leading on "process communities" projects to ensure continuous improvement on TSI Quality management system
- Managing of quality related projects to ensure continuous improvement up to TSI Level
- Manage the interface between quality and operational topics to ensure proper communication
- Manage quality initiatives to increase customer satisfaction
- Coaching and consultancy of respective processes to share knowledge
Processes / quality:
- Identifies, analyses, develops and coordinates rules and concepts for processes and quality to improve process performance, assure quality and enhance the quality performance (Tri:M customer promises); prepares results and recommendations for action
- Implements complex, central process introductions and optimizations; identifies interdepartmental potential for quality optimization
- Controls the implementation of processes in the assigned task area
- Develops measures to assure or improve the operating quality of the processes
- Identifies quality disturbances and initiates and monitors measures to improve quality
- Defines interdepartmental process indicators and interdepartmental quality indicators
- Identifies potential for process optimisation
- Advises users
- Manages complex projects
- Proposes good/best practice in controlled/audited area
Requirements
Education
- Master´s degree
Experience
- Process- Organisation- and Quality Management - minimum 5 years
- Project management experience as an advantage
Certification
-
ISAE Quality management
-
ITIL foundation certification, ITIL advanced / advantage
-
ISO 9001 certification (advantage)
-
Six Sigma or Lean Green Belt certification (advantage)
IT Technical skills
- MS Office - Advanced
- PC skills - Advanced
Soft skills
- Communication skills - Advanced
- Analytical thinking - Advanced
- Presentation skills - Advanced
- Negotiation skills - Advanced
- Leadership skills - Advanced
Languages
- German - Advanced (C1)
- English - Upper intermediate (B2)
Others skills
- ISO 9001, ISO 2000, ISO 22301, ISO 27000 - Advanced
- Quality tools - Advanced
- Statistics, Six Sigma or other analysis experience preferred - Advanced
- Quality assurance/auditing - Advanced
- Flexibility
- Responsibility
- Pro-activity and pro-customer orientation
- Ability to work as an individual also as a part of the team
- Experience in management of international projects, previous experience in intercultural environment
- Ability to multi-task, set priorities and meet strict deadlines
- Using logic and reasoning to identify solutions to problems
- Total independent approach in solving different tasks
- Responsibility for taking own decission
Benefits
- Possibility of teleworking or home office
- Cafeteria Bonus - an annual package of money based on job complexity
- Variable payment - yearly bonus defined in employment contract, based on reaching company objectives
- Financial bonus for recommendation of a candidate
- Financial bonus for relocation
- Employer pension contribution (III. pillar)
- Extra vacations based on position complexity
- Special program for key employees
- Work life coaching - psychological, work, legal and financial consulting
- Vacation contribution - for employees with employment contract who are continuously 24 months at least in the company
- Hard-skills and soft-skills trainings
- Opportunity to upskilling and reskilling by internal and external trainings and certifications
- Discounts at various providers
- Health week activities twice a year
- Usage of relaxation area Alejová
- Metro card
- Diners credit card
Salary
Final salary is negotiable.
We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1 100€/brutto.