Complaints mechanism
We aim to act responsibly in all of our economic activities, everywhere and at all times.
But sometimes violations of human rights, environmental regulations, or ethical principles can occur that we may not see or be able to identify immediately. For this, we need your help.
We would like to encourage you to inform us about possible violations of which you are aware and which could be related to Deutsche Telekom.
Rules for the complaints procedure.pdf
In the event of tip-offs concerning human rights-related or environmental risks and violations
TellMe
TellMe is DTAG whistleblower portal for human rights violations, environmental violations as well as information concerning other violations of laws or Deutsche Telekom regulations.
Through the DTAG TellMe portal, you have the opportunity to share your concerns and tips-offs about human rights-related or environmental risks securely and confidentially. Your input can make a real contribution to eliminating problems.
Provided that you have acted to the best of your knowledge and in good faith and have not broken any applicable law yourself, you will not suffer any disadvantage or harm as a result of your tip-off. Reports can be submitted by different groups of people, e.g., by our own employees, employees of supplier companies, other contractors and business partners, and by those in civil society.
You can be sure that all tip-offs will be taken seriously and thoroughly investigated by a team of experts. Any tip-off can also be submitted anonymously using the online tool.
Please only submit tip-offs if they relate to human rights-related issues or environmental issues, as in the examples listed below, and/or if they constitute information concerning violations of laws or regulations of Deutsche Telekom.
For example, your tip-off may concern the following matters
Human rights-related risks/violations:
- Disregard for occupational health and safety (based on national regulations)
- Child labor by children under the permitted minimum working age
- Forced labor/slavery
- Violations of the freedom of association
- Discrimination (background, disability, age, gender, religion, sexual orientation)
- Withholding an adequate living wage (based on national regulations)
- Causing harmful soil changes
- Water or air pollution
- Harmful noise or excessive water consumption
Environmental risks/violations:
- through involvement in the manufacture and disposal of mercury-added products
- through the production or use of certain persistent organic pollutants
- Risks caused by the collection and disposal of waste
