Service Delivery Manager is the primary contact for the customer,
presenting the face
company. A SDM is responsible for all the services sold to the customer.
have to have excellent knowledge about SAP, they also need to know about
other customer solutions which the company offers, that need to be
effective for the customer. SDM is mostly about working with people,
therefore they need to be good listeners and partially psychologists.
They also need to be proficient in finances, leadership, ITIL,
Lukáš Herůfek studied the construction industry and after school he
spent a great deal of time in Great Britain, where he wanted to improve his
language skills. He gained managerial skills and experiences in the
automobile sector and in the field of providing services to customers. Upon
returning to Slovakia, he joined DT ITSO SK in 2013 as a Lead Incident
Manager. After a short period of time, he became engaged in Service
Delivery. His free time is occupied by his daughter, books, cultural events
and various sports – tennis, football or