„Cloud is the exact opposite of past solutions. Nowadays, the customer does not need to buy any hardware, the purchase of which would negatively impact the budget. The biggest advantage of cloud is the flexibility, innovation and saving of costs. A person who works with cloud technologies cannot be limited and has to be flexible, due to the fact of working with knowledge from different spheres of IT – OS platforms, security, networks and databases. And mainly, his work should also be his hobby.”

Daniel Peťovský started his career at DT ITSO SK in 2006 as a part-time job. After finishing his studies at the Faculty of Mechanical Engineering at the Technical University of Košice, he started working at the department of application support. He was part of a team that founded dual education in the company based on a German model. He left the company in 2015, but renewed the co-operation again at the beginning of 2019 for the innovative directing of DT ITSO SK in the cloud area. He spends his free time cycling, trekking and relaxing at his cottage.

„Unified communication represents a set of tools which help people co-operate more efficiently. The biggest benefit for customers is its dynamic nature and flexibility in the process of implementing requests. Another advantage is self-service, where the customer has the ability to configure the parameters of the given cloud voice platforms.”

Matúš Bankovič has been connected to DT ITSO SK since 2009. After his return from Great Britain, he enrolled in a position that included a 4-month long IT farm. He worked in technical and non-technical positions and also spent several times abroad professionally on a long-term basis. He is the prime example for showing that if a person is passionate about IT, has an open mind and enthusiasm to learn, they also have the ability to strive for personal and career growth. Currently, Matúš is getting used to a new work-life balance, a change brought onto by his daughter.

„Our team deals with the most critical incidents on a global scale, i.e. unplanned service failures of our customers. I am the so-called red phone, which is often compared to firemen. This is a pressuring, stressful job where the priority is to solve the incident in the shortest amount of time possible, so that the customer is not affected by a long-term outage of services. It is an important part of IT, because incidents always happen – whether it is an error in the system or one caused by human fault.”

Katarína Puzderová was first introduced to incident management in 2017 and began working in 12-hour services. Currently, she functions as the Team leader assistant at Process Expert. She continues to develop her career in IT even without a technical education – Katarína studied English language and anglophone cultures. Nowadays, she appreciates the unpredictability and diversity of her everyday work at DT ITSO SK. At home she feels most relaxed when cooking, reading and as a former professional swimmer, she likes to go for a swim when it’s nice outside.

„Intraselect connects products based on the MPLS platform – multiprotocol label switching. For the customer, it presents a form of modernisation and the use of the Internet of Things for connection. Our goal is to ensure that people stay connected, so that they can communicate, naturally, using high speed and quality. To fulfil these goals we create solutions of the entire infrastructure; we modernise. Therefore, the fundamental element for this job is the motivation to improve oneself and to avoid stagnation.”

Matúš Adamov joined the company in 2017 in the position of a Junior Project Manager and moved on to being a Solution Designer, directly participating in the suggestions of solutions for the customer. He spent a lot of time in the automotive industry before and he also has experiences from working in TV production. His passion is photography – landscapes, still life or nature.

„The term Big Data is a buzzword – it stands for all the technologies that are used to process a big amount of data. We design and create solutions that enable the accumulation of data from various sources and their subsequent processing and evaluation. Additionally, in the field of Edge Computing, we design and process solutions that enable the operation of applications where the data is generated due to the needs of the applications, such as low latency, high network demands, security and last but not least, price.”

Silvin Galus was introduced to IT at university thanks to friends. He joined s DT ITSO SK in 2015 as a team leader of a middleware team and from the beginning he helped for 5 years to develop the Big Data field with other teams. Presently, apart from Big Data he is building an Edge Computing team, where apart from architecture and products, pre-sales are also locally covered, which means the search and realisation of opportunities in the customer market. In addition to other hobbies, he has played foot tennis for more than 25 years at a national level and therefore he finds individual and team sports a good way to relax.

“Cloud is a modern approach to computing resources, offering flexibility and elasticity. Public cloud scales enormously and enables the customers to provision new servers almost instantly. They can also choose from a huge variety of managed or serverless services. Thanks to cloud, companies can develop new products and features at an unprecedented pace allowing them to shorten their time to market and time to value, i.e. how quickly the customer can benefit from the new features.”

Karol Havrillay studied applied informatics at TUKE and worked for multiple IT companies in Kosice after his studies. He started studying cloud technologies in his free time and DT ITSO SK gave him the ability to work in this area in 2018. Apart from cycling, he devotes his free time to his family, especially to his little daughter.

“SAP Solutions provides solutions for the customer. One of the most dynamically developing solutions is the SAP HANA database along with the S/4HANA platform, where I can see a lot of progress in the field of architecture, which is achieving a much higher speed of data processing. In order for a person to work in this field, one has to have knowledge about networks, operating systems and the motivation to learn – nobody improves just by sitting at work for 8 hours.”

Matúš Horbaj studied industrial informatization at TUKE. He began working at DT ITSO SK in 2012 in the lowest junior position and had more of a theoretical knowledge about SAP. Today, he holds the second highest position in the structure of DT ITSO SK in his field. After school, he began in a completely different field – he worked at a radio station in a creative position. Nowadays, he considers his work to be a hobby, developing his skills in his free time.

“The role of a Service Delivery Manager is very important in the field of IT, mainly in regard to the customer. The person has to be able to manage complex tasks and work with people, have a technical background and be able to provide solutions. A pro-client approach, motivation and the drive to achieve are core fundamentals. Everybody understands the importance of SAP – to find the best quality solutions for a competitive price. The SDM is responsible for the customers, team and the fulfilment of duties and managing finances.”

Ivan Bača joined DT ITSO SK from its inception in 2006 and started as employee n.24. During his studies of mechanical engineering at TUKE he gained work experience in IT. He joined DT ITSO SK as a SAP Administrator, progressed to the position of an architect (consultant) and from 2013 he changed his role to that of SDM. To maximise his psychological well-being, alongside that of his two children, consists of gaming on his gaming console, where he can switch- off and feel completely relaxed.

“Education and Development leads to improvement in people. The need to develop an individual and society without lifelong education is not possible. Education and Development are one of the most important investments that at the same time are the hardest to measure. A person needs to spend time developing to move forward for their work to achieve an higher added value.”

Martina Schusterova has been part of DT ITSO SK since 2007. She started as a HR Business Partner, afterwards she moved into the Department of Education, which she leads today. During her studies at TUKE she completed her pedagogic minimum, leading her to an interest in educating others. She has worked on developing the intern coaching and program 'You can GURU', the implementation of educational portals, programs and/or leadership training. From 2018 she also has lead the dual education program. Martina enjoys time spent in nature, exploring flora and getting to know its demands and needs. She finds it ideal for a healthy work-life balance.

“The world changes fast and we need to be able to react appropriately. Agile is primarily about mindset – setting your mind to changes and considering them as possibilities. The trend is clear as IT heads toward agility, from developing a product to managing a company. Agile is based on people, a working product, a pro-customer orientation and fast response to change. There are processes, tools and methods, which form the basis for a correct mindset. If I convince myself that I am 100% agile, then I am not, because agility develops, and we are constantly learning new things.”

Lukáš Sendrei works has been at DT ITSO SK since 2018. He joined as a project manager, but soon became engaged with Agile and company transformation thanks to Agile methods. He was introduced to Agile by a contact thanks to his work as a Scrum Master in Los Angels after studying telecommunications at TUKE. His biggest hobbies are his two sons and beekeeping. If he has the time, he heads for the mountains, mainly the High Tatras or engages in other sport activities.

“Some people consider gaming a fun activity, others see another meaning to it – the improvements that may come with gaming in healthy amounts. Depending on the type of game, they can train a person to think strategically and produce improved logical thinking. They can increase the speed of reflexes and decision-making. They can improve communication in a foreign language, help improve leadership skills and in addition you can gain further information when installing the game.”

David Čižmárik is a qualified builder, during his time at school he was part of their PC club and organized gaming events. After his position as an Event Executive Manager, it was time for a change – he has been a part of DT ITSO SK from 2016, where he started at the Department of Monitoring. He is a part of an organisational team for gaming tournaments and hackathons. The biggest source of relaxation for David are games – Dota2, Lineage2 and World of Warcraft; in his free time, he is also a football announcer and a referee in ice hockey outside the ice rink.

“The Customer Success Manager is one of the key positions we as a company provide for our customers. Communication is very important in this position – it has to be effective, to achieve satisfaction for both parties according to mutual visions and expectations. It is also important to build transparent relationships based on trust, so that any form of initiative can be communicated efficiently and effectively.”

Viktória Lukašek joined DT ITSO SK in 2012 after previous experience in global positions. She studied philosophy at UPJŠ and found her career in IT thanks to her brother; beginning with monitoring. She finds her manager role interesting due to the level of responsibility and direct communication with the customer. She likes to spend her free time outside, going for long walks with her energetic dog.

“Whether a supermarket or an oil refinery company – the entire company, its, logistical or sales department is housed, controlled and managed by SAP solutions. SAP Operations is responsible for this complex solution to work for the customer on a continuous basis, to the best of its ability at the fastest speed possible. All of this is possible for SAP Operations thanks to monitoring, regular updates, improvements and architectonic suggestions of solutions. Because SAP is constantly developing and broadening, a person is able to progress with it, given a correct attitude and the drive to learn.”

After studying at TUKE and initial working opportunities, Roman Kušnírik joined DT ITSO SK in 2006. He followed the SAP career path, until occupying the position of a consultant and architect, which he finds interesting because of its load and complexity. He devotes his entire free time to his family, but he also finds time to keep up with technological trends and news or the development of his own solutions for smartphones.

“Data science and AI is an important theme, not only in the field of IT. It presents a great opportunity for various sectors of the industry, taking everything to the next level. If we are equipped with data, we can support automatization and remove repetitive task thanks to AI and most of all, we can find added value in the data that humans can’t necessarily see. Therefore, I believe that AI will bring lots of interesting work opportunities in the future, but we need prepared people from fields of development and its application.”

Vladimír Bánoci studied telecommunications at TUKE; he also spent a year studying abroad and upon returning he finished his doctorate, where he began applying machine learning. He has worked for telecommunication companies abroad and when returning to Slovakia he began looking for a position in the field of machine learning and AI. He realised his current position at DT ITSO SK in 2018. He likes to spend his free time in nature, going cycling or in the swimming pool.

„Networks is a field in IT that I find more systematic, tangible and interesting than programming. The software controlling of SD WAN networks enables simplified configuration, increase in speed, optimization and prioritization of critical applications as well as the increase in security. It is only a matter of time when most of the customers start using SD WAN. It is the future of networks and due to their complexity, they need a centralised orchestration. A person working with networks needs to have systematic thinking, patience and the drive to solve complex problems.”

Stanislav Trnik planned to be a programmer. After he finished his studies at TUKE in the field of computer technology and informatics, he specialised in networks. He joined DT ITSO SK in 2008 as one of the founding members of the Network Management team. Currently, he is working on defining the Juniper SD WAN product with a pilot customer (Lufthansa) within technical engineering. In his free time he likes to do sports in nature, cycles or does paddleboarding.

“A Service Delivery Manager is the primary contact for the customer, presenting the face of the company. A SDM is responsible for all the services sold to the customer. Not only do they have to have excellent knowledge about SAP, they also need to know about other customer solutions which the company offers, that need to be effective for the customer. SDM is mostly about working with people, therefore they need to be good listeners and partially psychologists. They also need to be proficient in finances, leadership, ITIL, etc.”

Lukáš Herůfek studied the construction industry and after school he spent a great deal of time in Great Britain, where he wanted to improve his language skills. He gained managerial skills and experiences in the automobile sector and in the field of providing services to customers. Upon returning to Slovakia, he joined DT ITSO SK in 2013 as a Lead Incident Manager. After a short period of time, he became engaged in Service Delivery. His free time is occupied by his daughter, books, cultural events and various sports – tennis, football or running.

“Our company also provides services that are outside of the world of IT, or rather those that intersect, such as for example the finance field. Every company has to create profit and the beauty of the finance world lies in the making of profit. This presents the added value of the financial department. Our work, which includes controlling, reporting, order management and contract management is essential for the value of the company. The future of finance will bring larger automatization and the use of business intelligence (BI).”

Petra Bajusová has been part of DT ITSO SK since 2009. She began working at the department of quality as a Six Sigma Black Belt and in 2015 she transferred to the BSC department as a project manager, where she deals with finance and controlling. She spends her free time reading books and going for long walks where she visits ruins of castles.

"Often, we don't even realize that we use software - an application or webpage - in any kind of device on a daily basis. The goal of software development is to develop applications that will meet the requirements of the customer, that are functional and simple to use. This is a specific type of work in the virtual environment of 0's and 1's. Currently, every field needs to digitalize and the demand for software is only going to increase. At the same time, it is necessary to take care of the software - by constant transformation, to reflect the changes and trends in technology. An example is the transformation to cloud, which provides software development a more stable and secure environment with simple maintenance."

Peter Szeles has been a part of DT ITSO SK from 2019, after studying information technology at TUKE. He is most interested in front end development within software development, and this has been his field of focus since starting at DT ITSO SK. In the past he has dealt with data analytics and producing webpages. He has lots of hobbies, but even less time. Apart from work, he focuses on his garden and son. He likes to listen to music, which he considers as a way to completely relax. He is also interested in astronomy, philosophy or renovating apparatus, such as hardware, cameras, and mobile phones.

"Research & Development belongs within the field of Software Engineering. We come up with solutions in a short period of time using the newest technologies, making it available within our CSR activities for our environment, where we can then predict its business potential. Thanks to the product orientation of DT ITSO SK, we have a wide range of fields in implementation - healthcare, education and data analytics. It is an attractive job with future potential, although it’s not for everyone. A person needs to have stamina and has to constantly keep pushing their learning boundaries. More value is added by the fact that with a product developed in Slovakia, we can make someone's life easier on the other side of the planet."

Veronika Hudzíková came across product development at Hackathone 2017 as an informatics student. Together with her peers, she created the application Sám v múzeu (Museum Alone project), developed in participation with DT ITSO SK and introduced it to the market. Presently as an Application Developer she develops, and coordinates activities related to R&D. In 2021, she reached the Forbes Slovakia 30under30 ranking. Alongside work, she also focuses on her own innovative projects and family. She finds the best way to clear her mind is by going travelling.

"Software engineering is an inevitable part of IT, thanks to which we are able to closely address the customer’s needs, as we materialise their expectations of a product. I would compare software engineering to building a set of Lego bricks with the goal to develop a product with business potential. The development of products is important for the transformation and progress of a business; therefore, software engineering can be considered an essential aspect. During the development phase, we use agile methods and work with lots of technologies - there is a lot to choose from."

Michal Kováčik joined DT ITSO SK in 2010. The field of software development very closely linked with him since his arrival at the company, where he began as a Senior Software Engineer. From the initial area of development, he moved to managing a team in DT ITSO SK. He is responsible for managing partners, financial results, coaching, development of employees, their admission and allocation to projects. At work he is driven by the constant change of development methodology, which facilitates application in the area of modern architecture, with a good-looking design and fast models of delivery.

"For me, diversity stands for everybody feeling like they are a part of the team, regardless of their background and personal preferences. I do not think that anyone should feel left out or pushed away because of their race, sexual orientation, or religion. The presence of colleagues from a different environment or those with an untraditional lifestyle should be considered an advantage for the company. We can all learn and grow from their diverse life and career experiences. I strive to make every worker feel content at their place of work, without experiencing judgement or prejudice."

Naomi comes from Canada, and she has been part of Deutsche Telekom IT Solutions Slovakia since 2019, where she holds the post of Project Manager within the Quality Department. Currently, she is engaged in various internal programs, where she focuses mainly on agile projects in the field of automation. At work, her efforts are dedicated to diversity becoming a norm in society and for every employee to feel as a fully-fledged member of the team.

"Is it a common myth to think that is it necessary to design a strategy for 5 to 10 years ahead. In IT, a rapidly changing market, this is not realistic. Strategy is a more concrete, operational form of a goal - it helps us and the company to formulate and answer the question - why do we want to action the chosen activities and where do we see ourselves in the medium term because of them. It is ambitious to outline a strategy in IT in terms of technologies. The true art lies in the prediction and suitable choice of a subgroup of technology, which have the potential to grow and afterwards to focus on the dexterous nature and competencies of our workers, who may need to be equipped with these competencies in the future. In addition, they need to be prepared for what the technology market may bring in the future."

Martin Džbor joined DT ITSO SK in 2009. After studying at the Faculty of Electrical Engineering and Informatics at TUKE, he completed his doctoral studies in Great Britain, where he focused on projects dealing with semantic and knowledge-based modelling. Thanks to global projects he moved from the position of Project Manager to Head of Strategy Development & Innovation, becoming established around 2011. Martin has gradually created a portfolio of initiatives that began to form the strategy of the company and defined the content for strategic development. He actively creates and establishes partnerships and co-operations of DT ITSO SK in the region as well as in Slovakia, and was part of establishing the companies dual learning opportunity. He spends his free time with his family, working in the garden and around the house as well as cycling.