Senior ICT Engineer Sovereign Cloud 
 #BEMAGENTA 

Sovereign Cloud is T-Systems' cloud offering for clients with high sovereignty needs. Clients in regulated sectors such as healthcare and the public sector are put in complete charge of their data – on an open-source platform, hosted in Europe. Our focus is to build new product – Open Sovereign Cloud within T-systems international cloud portfolio. Senior ICT Engineer participates on operations part and ensures customer specific implementation of services defined in Sovereign Cloud offering.

As a Senior ICT Engineer for Sovereign Cloud, you will be critical part of next-generation cloud solutions, with the focus on EU healthcare, security and public sector area. You will plan, implement and maintain cloud solutions with set of sovereignty controls and measures. Senior ICT Engineer will perform, coordinate and improve complex activities needed to provide IT services and the supporting cloud platform in order to fulfill relevant KPI’s. You will also identify weaknesses in used processes and eliminate them following internal standards.

• Ability to operate scalable, highly available, and fault-tolerant systems including configuration & debugging
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation
• Performing high-level root-cause analysis for service interruption recovery and creating preventive measures
• Evaluate, authorize, prioritize, plan, test, implement, document and review complex implementations in controlled manner or escalate to higher authority
• Performing system maintenance that will meet business needs within SLA frames (incident, problem, change management)
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation
• Responsible for understanding Customer needs: implementation, and maintenance of Sovereign cloud services to allow customers to run systems for their business applications
• Identify weaknesses in used processes and eliminate them following industry and internal standards
• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure
• Build and develop concepts, processes and methods for automation, optimization and standardization to satisfy T-Systems efficiency and automation requirements
• Contact person for stakeholders (Product Manager, Product Owner, Operations Team, Customer)
• Application of agile development methods (processes and tools). Participation on Agile/Scrum events (Daily stand-ups, sprint planning, retrospective sessions, and customer sprint reviews
• Support in platform operations, specific platform configurations, tracking of feature requests, etc